Contact Us

We're Here to Help

Questions about a watch, your order, delivery or an exchange? The Citron Watches team is happy to help. WhatsApp is the quickest way to reach us.

Quick Answers

  • Order updates: send us your order number and we'll share your TCS tracking details.
  • Delivery: orders arrive in 3–5 working days anywhere in Pakistan via TCS. Shipping is Rs 200, and free on orders of Rs 5,000 and above. See our Shipping Policy.
  • Exchanges and returns: contact us within 3 days of delivery to start a request. Return shipping is paid by the customer. See our Exchange & Return Policy.
  • Warranty: every watch has a 1-year movement warranty. See our Warranty page.

More questions? Check our FAQs, or fill in the form below and we'll get back to you by email.